The award commentary is behind Harper’s paywall, but a description of Marandino’s accomplishments were described in a press release from the publication:
â€śFrank is the consummate professional who connects with everyone he meets.Â He is unflappable, quick-witted and caring,â€ť said The Rittenhouse General Manager Reg Archambault.Â â€śThis is a momentous honor for the hotel but we are not surprised, due to the volume of compliments we receive mentioning Frank by name and his impact on our guests.”
For more than a decade, Marandino has been a staple at The Rittenhouse, enhancing travelersâ€™ Philadelphia experience.Â He also represents the City as a member of Les Clefs dâ€™Or USA, the most elite association of concierges in the U.S. â€“ there are less than 525 members. According to the editors atÂ Andrew Harperâ€™s Hideaway Report, Marandino was selected because, â€śhe greeted us as old friendsâ€ť and â€śhe personified the wonderfully warm, personal service of The Rittenhouse, where every staff member seemed determined that we should want for nothing.â€ť
Uwishunu interview Marandino in a video last year, and you can see for yourself the panache he brings to the job.