The city promised to deliver a Philly 311 iPhone application in May. So where is it?
Last week, while the City of Philadelphia was busy celebrating the country’s 234th birthday, another anniversary passed by with little fanfare. July 5 marked three months since the city
announced it was developing its own 311 iPhone application to allow citizens to access city data on the go. It also marked the day the application was two months late.
In an April 5 announcement, Division of Technology chief Allan Frank said the application would be available in May, yet there’s still no sign of it on the
city’s 311 site or in the App Store.
While we're certainly on board with city government embracing new technologies, there were several alternatives to the city developing the application itself that would have sped up its development and saved precious taxpayer dollars.
"We need to be less focused on managing servers and more focused on serving citizens," said Councilman Bill Green in a phone interview with Technically Philly about the 311 application. Green says the city could have cheaply crowd-sourced the application development using a service like
Force.com.
In building the application itself, the city showed that it didn’t even perform a simple Google search to weigh other options. Philadelphia is not the first city to attempt a 311 application, nor is the 311 department the first city department to bring its data to a mobile platform. There's no need to reinvent the wheel.